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Returns Policy
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Halo-Works
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Return Policy:
RULE NUMBER 1: DO NOT SEND RETURN ITEMS THROUGH THE U.S. POSTAL SERVICE. PLEASE CALL FOR A FEDEX RETURN LABEL.
RULE NUMBER 2: SINCE THE POSTAL SERVICE ISN'T RELIABLE, NO USPS SHIPMENTS ARE GUARANTEED, AND IF THIS SHIPPING IS INSISTED UPON BY THE CUSTOMER, IT WILL NOT BE REPLACED IF THE PACKAGE DOES NOT ARRIVE
Each item sold by Halo-Works is individually handmade, whether here in the US or abroad. Accordingly, no two items are ever exactly the same and items may very slightly in color and detail from batch to batch.
Individual retail customers may exchange, with prior authorization, certain non-apparel items within 30 days of purchase without payment of a restocking fee. Shipping is Non Refundable. Under no circumstances are returns accepted for special order items, including Gemstone Rosaries. All canceled special orders (before shipping) will be charged a 50% restocking fee.
Apparel returns are accepted only from individual customers, provided contact is made by the customer within 3 days of receipt of merchandise. For Sanitary Reasons, any apparel accepted for return must be unworn and in its original condition and packaging, received within 30 days of original shipping.
All returns/exchanges for reason other than manufacturer defect ( Definition of defect: stains, tears, etc. The way the veil was constructed by the manufacturer does NOT count as a "defect" simply because you decide you don't like it ) are subject to a Return Fee of a minimum amount of $7.00 to defray return shipping costs unless the customer returns the item at their own cost of shipping. Again, if the item is sent back without our label and we don't receive it, there is no refund.
Halo-Works uses the best available packing with which to ship your items. Should breakage occur, please notify Halo-Works immediately for a replacement item. We will deal with the shipping company used.
All returns must be previously authorized and accompanied by an Authorization Number. Should a return be necessary you may call (559) 592-3460 to obtain the necessary authorization. No unauthorized returns will be accepted. You may be responsible for return shipping costs, depending upon circumstances.
All of the items and their designs are copyrighted 1992-2009 by Halo-Works and our suppliers. No reproduction of any part or entirety of our designs is allowed without specific written permission by the designs' individual owners.
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